Terms and Conditions - Pharma Hemp

Terms Of Sale

When purchasing Products on the https://pharma-hemp.com/ online store (hereinafter: (“Platform”) as a Consumer from the European Union (hereinafter: “EU”), this distance contract (hereinafter: “Terms of Sale” or “Terms”) shall apply, whereby the following legal entity shall be deemed as the seller of goods on the Platform and its provider:

PHARMAHEMP proizvodnja in trgovina d.o.o.

Koprska ulica 106C
1000 Ljubljana, Slovenia, Europe
Company reg. no.: 2343428000
VAT ID no.: SI 11032413
email: [email protected]

(hereinafter: “PHARMAHEMP,” “Seller,” “we,” “us,” or “our”)

Consumers from the United Kingdom should note that the United Kingdom ceased being an EU Member State after its withdrawal from the EU on the 31st of January 2020. Since these Terms of Sale confer consumer rights to EU citizens as they are set out in EU and member state national law, certain Consumer Protection Legislation may no longer apply to Consumers based in the United Kingdom. Deliveries to the United Kingdom may also be subject to additional import charges and Value Added Tax (VAT), which may be unforeseeable at the time of drafting this document. United Kingdom based Consumers are therefore asked to consult their national consumer protection agencies and reach out to us at https://pharma-hemp.com/ prior to placing an order on the Platform, should they have any enquiries about their rights or potential unforeseeable costs with regards to these Terms of Sale.

Please read these Terms of Sale carefully before ordering Products online on the Platform, and check that the details of your order are complete and accurate before submitting your order.

Any mistakes or issues can be reported to us at [email protected].

Your use of the Platform is also governed by our Privacy Policy (https://pharma-hemp.com/terms-and-conditions/), which is incorporated herein by this reference.

MEANS OF DISTANCE COMMUNICATION

Please do not hesitate to contact us for any purchase-related reason or any other reason, including because you have a complaint, at [email protected].

If we have to contact you or give you a notice in writing, we will do so by e-mail or by post to the address you provide to us in your order.

APPLICABILITY, ACCESS AND UPDATES TO THESE TERMS OF SALE

These Terms of Sale are available to you on the following link: https://pharma-hemp.com/terms-and-conditions/.

Please note that before placing an order and making a payment, you will be asked to agree to these Terms of Sale.

These Terms of Sale represent a legally binding agreement between you and PHARMAHEMP, which you enter into when you place an order and make a payment for a good or digital content that is being sold on the Platform (hereinafter: “Product”).

If you refuse to accept these Terms of Sale, you will not be able to order any Products from our Platform or make any payments related thereto.

We may revise these Terms of Sale at any time by amending this page. Please check this page from time to time to take notice of any changes we make, as the Terms of Sale posted on the Platform at the time you place your order on the Platform will govern that particular purchase and shall be binding on you.

In case of any discrepancy or inconsistency between these Terms of Sale and any other information you may find on the Platform (including, but not limited to, any information on our official support page), the terms and conditions set out in these Terms of Sale shall prevail.

We may also update other parts of our Platform from time to time and may change its contents at any time. We also reserve the right to restrict access to parts of our Platform or indeed the whole Platform, at our discretion.

OBTAINING A COPY ON A DURABLE MEDIUM

You may request that a copy of these Terms of Sale or the Terms of Sale which were applicable at the time you purchased a Product on the Platform be delivered to you by us on a durable medium. Please direct such requests to [email protected].

User Account Registration

Purchases in the online store can be made either as a registered or unregistered user.

A visitor can register a user account by submitting the required information on the login/registration subpage and confirming the submission of the registration request.

After receiving the data, the company will contact the visitor via an automated email sent to the provided email address, in which the visitor will confirm the successful completion of the registration. Upon registration, the user receives a username and password, which were validly entered during the registration process.

By successfully registering, the visitor becomes a user of the online store. By registering a user account, the visitor confirms that they accept these General Terms and Conditions of the online store, as well as any updated versions that are published on this subpage at the time of placing an online order.

Responsibility of the Registered User

By successfully registering a user account, each registered user guarantees the company that:

they have provided truthful information when creating the user account,
● they will use the online store for legal and fair transactions,
● they will not violate the rights of the company or third parties when using the online store or entering data into its input fields.

Each registered user must safeguard their account password with due diligence, ensuring that the username and password do not come into the possession or use of unauthorised persons.

The registered user must not transfer their password to a third party and must not allow third parties to use the online store for their own business or private purposes.

The registered user bears all damage and risks, directly or indirectly related to the misuse, loss, or theft of their username or password (or any part thereof).

For any misuse, loss, or theft of the username or password resulting from the intentional or negligent actions of the registered user, and which causes damage to the company or a third party who may consequently file a claim against the company, the registered user shall be liable for damages in accordance with the rules of civil law.

Transfer of Copyright on Submitted Product Reviews and Ratings by Users (Review Authors)

By submitting a review, rating, or recommendation, the user expressly agrees to the terms of use regarding their content and grants the company permission to publish part or all of the submitted text across all electronic and other media used for communication with the public.

This means that, by submitting a review, description, or rating, every visitor (author) explicitly grants the company a free, exclusive, and unlimited right, both in time and geography, to use the submitted content. This includes, in particular, the rights to reproduce and electronically reproduce, publicly display/perform, exhibit, distribute and market (under its own or a third-party brand, through its own or third-party sales networks, or through third-party resellers), adapt, edit, compile, disassemble, modify, translate, develop, customize, integrate, and install the content. All of the above applies to both physical and digital communication or distribution channels (e.g., use on the website, advertising on the company’s Facebook page, etc.).

The company may exercise these rights without the author’s specific consent through its affiliated companies and other contractual partners. The author agrees that no additional permission is required for the adaptation or further use of the review or rating.

The author always retains all moral rights to the submitted review or rating.

The author may not claim any form of monetary or other compensation from the company in relation to the submitted review, unless such compensation is explicitly based on law.

The company allows any registered user of the online store to submit a review. Before publication, the company reviews all submitted content and does not publish any that are offensive, inappropriate, or, in its judgment, not beneficial to other users and visitors.

The company considers offensive and inappropriate content to include any comments or reviews that:

Contain offensive, defamatory, or discriminatory content, or content that includes or implies threats or harassment of individuals, companies, or third parties;
Include information about other websites or contain links to other websites;
Unnecessarily disclose personal data of third parties;
Contain computer viruses, worms, or other potentially harmful links, programs, or files.

In addition, by submitting a review, the user guarantees that the content does not:

Contain false, inaccurate, or misleading information;
Infringe on copyrights, trademarks, or other intellectual property rights of the company or third parties, or any business secrets or privacy rights of third parties.

By submitting a review on the website, the user guarantees that:

They are the sole author and copyright holder of the submitted content;
They are aware of and agree that the provided information will be stored for the purpose of publication and any clarifications related to the review, as detailed in the privacy policy.

For technical reasons, it is not possible to modify a rating after submission. If you would like your comment to be removed, we will gladly accommodate your request if you contact us via the email address listed at the beginning of this document.

Discounts, Promotional Codes, Discount Codes, and Vouchers

Promotional codes, discount codes, and vouchers (gift cards) can be redeemed by entering the code into the appropriate field during the relevant step of the purchase process, as further detailed in the section PLACING AND MENDING ORDERS ON THE PLATFORM.

Discounts and other benefits that affect product pricing, as well as discounts on specifically marked products as indicated in the section “Special Product Labels,” cannot be combined.

Promotional codes, discount codes, and vouchers may be combined with a product-specific discount, but only one such code or voucher can be applied per product.

Promotional codes, discount codes, and vouchers cannot be exchanged for cash or any other form of benefit.

Special Product Labels

New Products: A product may be labelled as “New” if it was not available for purchase prior to being listed in the online store. Such a label will remain on the product for a minimum of 14 days and a maximum of 2 months.

High-Demand Products: A product may be labelled as “Hot” or “Best Seller” if the number of purchases exceeds the usual amount for similar products in our online store.

Discounts: A product may be labelled with “Sale”, “Discount”, “Promotion”, “-XYZ%”, or with a crossed-out price if its price has been significantly reduced compared to its previous price. The discount percentage or amount is indicated next to the product (i.e., the stated percentage or crossed-out promotional price next to the regular price). Products may be discounted for a random number of days, as prices are regularly updated based on stock levels and demand. In case of a discount, the lowest price in the 30 days prior to the reduction will also be indicated. In some cases, discounted items may go out of stock due to high demand, in which case the “Discount” or “Promotion” label will be removed as soon as possible and replaced with “Currently out of stock.”

Out-of-Stock Products: A product may be labelled “Currently out of stock” or “Currently unavailable” if it is not in stock in the online store and cannot be restocked from the supplier within the usual delivery time frame.

PLACING AND MENDING ORDERS ON THE PLATFORM

Eligibility to place orders

To place an order on the Platform, you represent and warrant to PHARMAHEMP, that you are:

– a natural person who is acting for purposes which are outside of his trade, business, craft or profession (hereinafter: “Consumer”), and

– that you are at least 18 years of age (or have reached the appropriate age with regards to your country-specific legislation) and thereby have the capacity to enter into the distance contract with PHARMAHEMP under these Terms of Sale, and

– you are not purchasing the Products for resale purposes (i.e. you do not intend to resell the Products to other businesses, consumers, or third parties).

– you have read the product description that relates to Food Allergens and other ingredients included in each product.

If the above-stated conditions are not met, we reserve the right to restrict sales to you.

How to place an order

By visiting our Platform and enabling functional cookies, the available Products we have on sale shall be displayed to you.

You can scroll through the Platform and click on Product images to get more information on each Product.

You can add the desired amount of each Product into your cart by selecting a bundle or discount option and clicking the “Add to cart” button in order to proceed to the check-out page.

On the check-out page you are required to enter your delivery information and choose the desired payment method.

You also get a chance to review all of the Products in your cart as well as their prices, the cost of shipping, the amount you are missing for free shipping, see the total price that you shall be required to pay us and have the option to add more Products or offers to your cart.

You can then place the order by pressing the “Check out” button.

Our acceptance of the order takes place when the Products are shipped to you, whereby we will send you an email confirming that your Products have been shipped (hereinafter: “Order Confirmation”).

At this point, you enter into a distance contract with PHARMAHEMP under these Terms of Sale (hereinafter: the “Contract”), whereby you may want to print or download a copy of these Terms of Sale and the relevant Order Confirmation for future reference.

If we are unable to supply a Product to you, we will inform you of this in writing and we will not confirm and process the order.

Failed delivery of your Order Confirmation

If you have not received an Order Confirmation email from us and a considerable amount of time (i.e. longer than 45 minutes) has passed since you placed your order, please try:

– checking your junk mail/promotions mail tab, as your email software may be marking our emails as junk mail. To stop this from happening, please add [email protected] to your contacts/email address book; or

– contacting us at [email protected] and describing the situation to our support staff.

How to mend an error in an unplaced order

The Platform will guide you through the steps you need to take to place an order and make a payment to us.

Should you desire to mend an error with regards to the contents of your cart, you can always remove a particular Product from the cart by reducing its amount to 0 or by pressing the “-“ button next to the relevant field.

You can also change any data you have entered in the check-out page or return to the previous part of the check-out process by pressing the “Back” button of your web-browser or by clicking on the company logo or menu in the upper part of the Platform.

How to mend an error in an order you have already placed

You may mend any order provided it has not yet been shipped for delivery. We begin processing orders placed on our Platform almost immediately.

Should you recognise an error in an order you have already placed, you should contact us at [email protected] as soon as possible. If the order hasn’t left our warehouse yet we may still mend your order.

If you wish to cancel your order, please see the Cancelling your order prior to delivery section of these Terms of Sale.

Our right to reject your order or cancel the Contract

Despite our constant efforts to ensure that accurate quantities of all offered Products are listed on the Platform, our fulfilment of all orders on the Platform is subject to Product availability and stock. We also reserve the right to cancel a Contract by written notice to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the Contract we cancelled:

you are under 18, or under an older age if an older age is permitted under applicable law to enter into an agreement with PHARMAHEMP;
we have adequate reason to believe that you are buying the Products for resale purposes (i.e. high volume orders, repeat orders, etc.);
there was an obvious error in the price displayed on the Platform; or
we could not guarantee delivery to the address that you provided;
your billing information is not correct or not verifiable;
the Product is not available / in stock;
your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
due to an Event outside our control (see below).

PAYMENT

Payment methods

You can find the payment methods that are available to you on the checkout page, where PHARMAHEMP offers the following payment methods:

Credit card (Visa, Mastercard, Maestro, Amex).

Other secure payment methods PayPal, Apple Pay, Google Pay, Ideal, Klarna, ShopPay, UnionPay.

We do not accept any methods of payment other than those explicitly listed above and available to you on the check-out page and we may not be held liable for any loss of payment or any other damages that may result from payments that are not made through the available methods and through the subsequent payment related input fields.

Payment processing

The time at which you’ll be charged for your order will depend on the payment method you selected at checkout. Payments can only be processed if the billing information can be verified.

If you pay by credit/debit card, we shall try to deduct the amount due from your account as soon as you submit your order.

In the event that no payment has been received by us at the time you place the order, no Order Confirmation shall be generated and sent to your email, and your order shall be deemed as cancelled.

Please note that we retain full legal title in any and all Products until we have received full payment.

PRICES AND CURRENCY

All product prices on the Platform include Value Added Tax (VAT) where applicable and are generally quoted in the Euro (EUR) currency. The amount of Value Added Tax (VAT) shall be displayed on the invoice.

Please note that changing the country of delivery may have an influence on the price due to a change in currency or to country-specific pricing.

Costs of delivery when shipping physical Products

Shipping Costs

The shipping cost is indicated next to each delivery method during the relevant step of the checkout process. Once a delivery method is selected, the corresponding shipping cost is added to the final purchase price. The shipping cost is also always available on the final step of the checkout process.

The shipping cost for deliveries within the Republic of Slovenia is €4.20 (GLS) or €3.00 (parcel locker). For deliveries within the EU (excluding Scandinavian countries—Norway, Sweden, Denmark, Finland, Iceland), the shipping cost ranges from €5 to €15, depending on the exact location of the customer.

The shipping cost to Scandinavian countries is €10, while deliveries to other non-EU countries range from €25 to €30, depending on the exact customer location. In the case of deliveries to Scandinavian countries, free shipping is available for orders over €200.

Customers are entitled to free shipping on orders of €50 or more, which applies only to deliveries within the Republic of Slovenia and the Republic of Croatia. For deliveries to other countries, free shipping applies to orders of €100 or more.

Your total price

The total price is specified on the checkout page and includes Value Added Tax (VAT) and the Costs of delivery. It is also recorded in the Order Confirmation, which we recommend you print or download for future reference. If paying by credit card, the total amount for your entire order will be reflected on your statement in your local currency.

If your local currency is different from the currency in which the prices are quoted, your bank will apply the exchange rate applicable on the date of purchase. Your bank may apply a different exchange rate, which is beyond our control.

PRICE CHANGES

The prices of the Products will be as displayed on the Platform. Prices may change from time to time, but changes will not affect any order for which you received our Order Confirmation.

DELIVERY

Orders are dispatched within 3–5 business days from the date of confirmation. Delivery times depend on the buyer’s location. For deliveries within Slovenia, the estimated delivery time is 1–2 business days. The following are estimated delivery times for international shipping:

European Union (EU)
Standard shipping: up to 5 business days
United States (USA)
Standard shipping: up to 30 business days
Canada and Australia
Standard shipping: up to 30 business days

Delivery of an order shall be completed when we deliver the Products to the address you gave us (or when effective control over the Products is obtained by you or your representative, as per applicable consumer legislation)

Our carrier may contact you to arrange deliveries, confirm delivery details and rearrange deliveries (where applicable) from time to time.

Products are shipped to you based on the information which you provide to us and you are responsible for the accuracy of such information. If any regulations are breached (including but not exclusively export/import regulations) due to inaccurate information provided by you then you are responsible for such breach.

Please note: these time frames are given for normal (i.e. non-pandemic) circumstances, whereby depending on your location and applicable regulations, there might be slight delays on top of regular delivery times should Events outside our control (i.e. Covid-19 lockdowns) occur.

Digital content is delivered to your device (eg. to your email inbox) instantaneously unless otherwise specified on the digital content description page (i.e. where information on the product is offered to you on the Platform).

Tracking code when delivering physical products

After your order has been dispatched, you shall receive a message from us containing your delivery tracking code. This code will allow you to track the delivery of your Products (where such service is made available).

Failed delivery of physical products

If no one is available at your address to take delivery, the carrier may leave a delivery attempt notice to advise that the order has been returned to their local depot. If this occurs, please contact the carrier at the number listed on the delivery attempt notice.

You may try reviewing the location of your order through the supplied tracking code or reviewing your email inbox for any delivery status messages from our carrier.

If you have further issues, please contact us at [email protected].

RETURNS & CANCELLATIONS

Cancelling your order prior to the delivery of physical goods

You may cancel any order free of charge and without giving us any reason, provided it has not yet been shipped. We begin processing orders placed at our online store almost immediately.

If you wish to cancel your order, please contact us at [email protected] as soon as possible. If the order hasn’t left our warehouse yet, we may still cancel your order.

If cancelation of the order can be done by us at our warehouse (i.e. the order has not yet been handed to our carrier for delivery), we shall cancel the order and send you notification via email, whereby the cancellation will be free of charge and we shall return any payments you may have already paid us regarding the cancelled order.

If cancellation is not possible, the Products will be delivered to you and may be returned in accordance with the procedure set out below.

RETURNING DEFECTIVE PRODUCTS

Defective Products

In addition to what your country-specific legislation prescribes, the delivered Products may be considered as lacking in conformity with regards to your order or otherwise (hereinafter: “Defective”), if you were delivered damaged Products or incorrect Products, if the Products do not have satisfactory quality, if the Products are not fit for the purpose that they were supplied for (as well as any specific purpose you made known to us and thereby guaranteed by us prior to the sale), or if the Products are not as advertised (i.e. not matching the description given to you, or any models or samples shown to you at the time of purchase).

Defective Products may be returned after you have received them, as set out below.

Return request and stated remedy claim

If you would like to return a Defective Product, please reach out to us at [email protected] and describe the issue at hand, as well as state what your desired remedy is, whereby you may require that we (may freely choose regardless of the order listed here):

remedy (i.e. fix) the defect,
return part of the amount paid in proportion to the defect,
replaces the Defective Products with new Products,
return the entire amount you paid for the Products.

Should you wish to return a Defective Product, you should send us the above-mentioned return request and state your remedy claim no later than 2 months after discovering such Defect.

Under general EU Consumer Protection Legislation, we are liable to you for any Defect (lack of conformity) in a Product that becomes apparent within a minimum of two years from delivery of such Product, whereby applicable country-specific legislations may amend this period, as noted at the end of this section and document. The foregoing does not limit your statutory rights in any way.

When receiving your return request, we may also ask you to provide us with additional information (i.e. provide images of the faulty item) or proof of purchase (i.e. your Order Confirmation number, invoice number, etc.) prior to complying with or rejecting your request.

In situations where we shall not dispute the existence of the Defect, we shall notify you that we agree with the existence of the Defect in writing and shall carry out your requested remedy as soon as possible, whereby we might notify you that you are required to return the Defective Product to us and that we shall not (or are unable to) carry out the remedy prior to receiving the Product (i.e. we may refuse to offer you the refund before the Defective Product is received by us).

Should this be the case, please refer to the How to Return Defective Products section of these Terms of Sale.

In situations where we shall dispute the existence of the Defect (and your requested remedy), we shall also reply to you in writing with our justification for doing so, whereby, regardless of whether we agree with the existence of the Defect or not, our written communication to you regarding the matter shall be sent no later than within 8 days from receiving your return request.

All accepted refunds shall include the full amount you paid for the Defective Product (i.e. the price of the Product including any and all taxes as well as the Costs of delivery) from the applicable Order Confirmation, whereby we shall also refund you the shipping costs you might have incurred due to our request, that the Defective Product be sent back to us.

You will be refunded by us to the credit/debit card or other payment method provided by you when the order was originally placed, or as specified by you in your refund request. The refund will be processed as soon as practicable, but within 8 working days of the Defective Product arriving to us.

We do not accept packages sent with Collect on Delivery (COD).

How to Return Defective Products

When seeking a refund, please see the section RETURNING DEFECTIVE PRODUCTS of the Terms of Sale and contact us at [email protected] prior to sending us any Products.

When notifying you regarding our approval of your refund request and remedy claim, we shall specify if we require that you return the Defective Product to us, and we may refuse to offer you the refund before the Defective Product is received by us.

When this is the case, you should seal the Defective Product in a regular parcel and send it by ordinary post to our address at:

PHARMAHEMP proizvodnja in trgovina d.o.o.

Koprska ulica 106C

1000 Ljubljana, Slovenia, Europe

We shall notify you immediately upon our receipt of the Defective Product and carry out your chosen remedy. If you require us to refund you in full, we shall transfer you the full amount you paid for the Defective Product (i.e. the price of the Product including any and all taxes as well as the Costs of delivery) from the applicable Order Confirmation, whereby we shall also refund you the shipping costs you incurred when sending the Defective Product back to us.

You will be refunded by us to the credit/debit card or other payment method you provided when the order was initially placed, or as you specified in your refund request. The refund will be processed as soon as practicable, but within 8 working days of the Defective Product arriving at us.

We do not accept packages sent with Collect on Delivery (COD).

YOUR RIGHT OF WITHDRAWAL

Without having to state any reason whatsoever, you may exercise your statutory right of withdrawal and return the Product to us in exchange for a full refund.

You may do this by sending us an email (or letter/fax message) containing your clear and unequivocal intent regarding the withdrawal within 14 calendar days from the day the Product had been delivered to you or to a third party (as indicated by you and referring to the carrier), whereby if you have ordered multiple Products which formed one order but arrived in separate parts, within 14 calendar days after the last Product from that order had been delivered.

It is sufficient that you send such a withdrawal notification to us before the stated withdrawal period ends.

Should you choose to withdraw, you are required to return the applicable Products without undue delay to us no later than within 30 calendar days from the day on which you have communicated to us that you invoke your right of withdrawal.

We also have a statutory right to refuse your right of withdrawal for Products that have been made to your specification, or which have been personalised, or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly, or where sealed Products have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery (i.e. hygienically sealed products).

Please make sure that the Products you wish to return are not missing any parts (e.g. both items of a pair must be returned) and that they have not been used in any way other than what is reasonably necessary to decide their properties, and if you want to keep them.

If you do not comply with the foregoing and the value of the Products you wish to return has diminished as a consequence of your unnecessary use, we can hold you liable for such diminished value by lowering the refund amount or, in extreme cases, rejecting your right of withdrawal entirely.

We shall reimburse to you all payments received in connection with the Products you are withdrawing from, including the Costs of delivery (with the exception of any supplementary costs resulting from your choice of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event no later than 14 calendar days from the day on which we are informed about your decision to exercise your right of withdrawal. We may, however, choose to withhold the reimbursement until we have received the Products back or until you have supplied evidence of having sent back the Products.

You can also inform us that you want to exercise your right of withdrawal by way of a printed withdrawal form that you can find here and send to our address, as stated in the previous paragraph.

Withdrawal when purchasing digital content (e.g. e-books, etc.)

As a consumer in the European Union, you have the right to withdraw from this contract when purchasing digital content within 14 days without providing any reason (except when the exceptions that are stated below apply).

Your digital content withdrawal period will expire 14 days from:

For digital content not supplied on a tangible medium: the day you entered into the contract (i.e. placed and paid for the order).

For services associated with digital goods, the day you received confirmation of the contract.

Exceptions to the right of withdrawal when purchasing digital content

The right of withdrawal does not apply once the download or access to the digital content has started, provided that:

You have given your prior express consent to the commencement of the download or access during the withdrawal period.
You have acknowledged that by consenting to the immediate provision of the digital content, you forfeit your right of withdrawal.

Effect of withdrawal when purchasing digital content

If you withdraw from the purchase and your withdrawal right is accepted by us, we will refund all payments received from you without undue delay, and no later than 14 days after we receive your withdrawal request. Refunds will be processed using the same payment method you used for the original transaction unless otherwise agreed.

Withdrawal refund information for physical Products and digital content

Should you wish to exercise your right of withdrawal and obtain a refund, please see section YOUR RIGHT OF WITHDRAWAL of the Terms of Sale or contact us at [email protected].

When returning the Products in connection with your withdrawal from this contract, you should seal the applicable Products in a normal parcel and send them by ordinary post to our address at:

PHARMAHEMP proizvodnja in trgovina d.o.o.

Koprska ulica 106C

1000 Ljubljana, Slovenia, Europe

All withdrawal refunds shall include the full amount you paid for the Product including any and all taxes as well as the Costs of delivery (with the exception of any supplementary costs resulting from your choice of delivery other than the least expensive type of standard delivery offered by us) from the applicable Order Confirmation, whereby we shall not refund you the shipping costs you might have incurred when returning the Product back to us.

You will be refunded by us to the credit/debit card or other payment method provided by you when the order was initially placed, or as specified by you in your withdrawal notification or physical withdrawal form.

The refund will be processed without undue delay and in any event no later than 14 calendar days from the day on which we are informed about your decision to exercise your right of withdrawal.

We may however, choose to withhold the reimbursement until we have received the Products back or until you have supplied evidence of having sent back the Products.

We do not accept packages sent with Collect on Delivery (COD).

EVENTS OUTSIDE OUR CONTROL

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks (including without limitation power failures, mobile network failures and Internet disturbances). This would also include suspension of our services and/or the Platform resulting from maintenance and upgrades to our systems or the systems of any party used to provide our services and/or the Platform, outages on any internet network or in the case of mobile networks where you are not in an area of mobile coverage.

If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms of Sale, we will contact you as soon as reasonably possible to notify you and our obligations under these Terms of Sale will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.

Where the Event Outside Our Control affects our delivery of a Product to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. You may cancel the distance contract if an Event Outside Our Control takes place and you no longer wish that we provide the Products, whereby the procedure for withdrawal from the contract should be used mutatis mutandis.

GENERAL TERMS

We reserve all rights, title and interests in our and our affiliates’ intellectual property rights, including, without limitation, any patents, trademarks, service marks, copyright, database rights, design rights, know-how, confidential information and any other similar protected rights in any country.

Breaching these Terms of Sale in a material and damaging way may make us take such action as we deem appropriate to deal with the breach, including suspending your access to the Platform, prohibiting you from accessing our site, blocking computers using your IP address from accessing the Platform, contacting your internet service provider to request that they block your access to our Platform and/or bringing court proceedings against you.

Where necessary, we will report any breach of these Terms of Sale to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity and/or your personal information to them.

Each of the paragraphs of these Terms of Sale operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms of Sale, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.

PHARMAHEMP does not manage and is not responsible for the information provided to it by third parties, and that is accessible to the visitor through the Platform.

COPYRIGHT AND INTELLECTUAL PROPERTY OWNERSHIP

The associated software and content of the Platform, including all texts, graphics, logos, buttons, images, audio recordings and computer programs, are the exclusive property of PHARMAHEMP or its partners.

All databases (including their selection, organisation and composition) that can be accessed on this Platform are also protected by copyrights.

Any unauthorised reproduction, modification, distribution, transmission, republication, display, or execution of the software or the content on the Platform is strictly prohibited.

PERMITTED USE

This Platform may not be used for any purposes other than for the following private and non-commercial purposes: (i) viewing the Platform; (ii) interacting with the buttons, contact forms and other aspects of the Platform in order to carry out a purchase, (iii) sharing and posting a link to the Platform.

The use of automated systems or software to extract data from the Platform for commercial purposes (“screen scraping”) is strictly prohibited.

COMPLAINTS AND DISPUTES

In relation to any received complaints and disputes (complaints) (eg. through our email inbox) the Seller has put in place an effective customer support system for resolving complaints, whereby any complaint may be sent to us via e-mail at [email protected], whereby you may also file an appeal against any decision or action we might make regarding your rights with on the same address or with your local consumer protection authority.

We shall confirm that we have received your complaint within five working days and shall strive to resolve any dispute under mutually agreed terms.

If you feel your complaint or appeal has not been adequately addressed, you can also use the Online Dispute Resolution (ODR) at https://ec.europa.eu/consumers/odr/.

PHARMAHEMP has not officially named or engaged any mediators or out-of-court dispute resolution providers.

Date of publication / Last Revision: Version 2.0. from the 9th of May 2025

PHARMAHEMP proizvodnja in trgovina d.o.o.