frequently asked questions

Shipping

When will my order ship out?

Orders have a processing time of 1-2 business days. Once dispatched, an email will be sent containing the tracking number for the parcel.

Do you ship internationally?

Yes, we ship internationally

Will I have to pay for customs fees?

Depending on the shipping destination, customs may apply.

Which shipping carrier is used?

EU and all other territories: we ship all orders with Pošta Slovenije or GLS and DHL for express shipping.

What are the shipping costs?

Standard delivery costs (Pošta Slovenije, GLS) in the EU are 5€, the rest of the world 7€.

Express delivery costs (DHL) in EU are 15€, the rest of the world 25€. For more details please check the Terms & Conditions.

How can I track my order?

As soon as your order has left the warehouse, we will send you a tracking number.

What are the standard delivery times?

Overall shipping times vary depending on location. Some general estimates would be:

  • EU: 3-7 business days
  • US: 5-7 business days
  • Rest of world: 7-21 business days
Do you offer free shipping?

Yes, we do:

  • For orders of 100€ and above we offer free delivery with Pošta Slovenije or GLS.
  • For orders of 300€ and above we offer free express shipping with DHL.
  •  For Scandinavia free express shipping is available for orders of 200€ and above with DHL.
Can I modify my delivery address?

Once the order has been placed, you cannot change the delivery address. You have to cancel the order and re-order the product with the correct address. The payments, if you have already made, will be refunded to you as per refund terms and conditions.

For all information regarding your placed order, please contact [email protected].

What should I do if I do not receive an order confirmation email?

For all information regarding your placed order, please contact [email protected].

Where is the warehouse location?

Our warehouse is located in Ljubljana, and your order will be shipped from this warehouse.

I have problems with my delivery, what can I do?

For all information regarding your placed order, please contact [email protected].

Payments

What is 3D secure?

3D Secure is an international security standard to ensure greater security for you and authentication when using a debit or credit card for online purchases. It is supported by MasterCard (MasterCard SecureCode) and Visa (Verified by Visa). It is used at the point of the transaction, with the payment card issuer usually asking the customer for a security code or password to prove that the customer is the legal holder of the card. It was developed for the purpose of reducing the risks of unauthorized use of credit cards by third parties. For more information, contact the bank that issued your payment card.

What payment methods do you accept?

You can pay with credit card or via direct bank transfer.

How do I get an invoice for my order?

For any order placed online, your invoice will be sent along with the parcel.

Returns

I want to return the product. How do I do that?

Within 14 days of receiving the goods, notify the company at [email protected] that you are withdrawing from the contract, without having to state the reason for withdrawal.

You can download the withdrawal form (remotely) by clicking on the link https://pharma-hemp.com/wp-content/uploads/2020/06/OBRAZEC-ZA-ODSTOP-OD-POGODBE.pdf.

As a consumer, you can choose one of the two methods of withdrawal mentioned above (e-mail or form) to withdraw from the contract.

The consumer must return the goods to the company no later than 14 days after the notification of withdrawal from the contract. The consumer returns the goods to the address: PharmaHemp d.o.o., Cesta v Gorice 8, 1000 Ljubljana, Slovenia.

The only cost borne by the consumer in connection with the withdrawal is the direct cost of returning the goods (postage).

About Company

When did you start with PharmaHemp CBD brand?

Our PharmaHemp CBD brand was one of the first on the CBD market, back in 2015.

Where is your company based?

PharmaHemp is a dedicated company based in a traditional hemp-growing Central region of Europe, Slovenia. It has become an established brand with a presence in more than 65 countries all over the world.

Does your company have its own laboratory?

Yes, we have our own laboratory. PharmaHemp Laboratories, apart from serving as an internal quality-control system, also performs quantitative determinations of cannabinoids for cannabis growers, producers of final products and end-users.
PharmaHemp Laboratories operates in compliance with Good Laboratory Practices, final audit for accreditation according to ISO 17025:2017 will take place in Autumn 2020. The laboratory is also awarded by Emerald Scientific for excellence in cannabis testing for potency of hemp bud and hemp oil.

How do you assure the quality and safety of your products?

To bring you CBD of the finest quality, we have hands-on control of every stage of the process. We know the seeds we plant, the organic farm methods we use, the state-of-the-art extraction we choose and the purity, potency and quality tests all our products are rigorously submitted to. All our products undergo continuous and rigorous quality-assurance checks as well as long-term stability testing. We ensure the highest quality of our CBD-related products with an advanced in-house laboratory as well as highly specialized independent laboratories.

What does an icon GMP mean on PharmaHemp® products?

PharmaHemp is officially certified as a company with Good Manufacturing Practice to produce cosmetics under the global ISO 22716:2007 standard. Our GMP compliance is verified and confirmed by an independent inspection audit. With a certified GMP system, PharmaHemp ensures that our products are consistently produced and controlled according to the highest quality standards. In fact, our current PharmaHemp GMP system exceeds the basic GMP requirements for cosmetic production and is set up to meet far more demanding requirements, such as pharmaceutical GMP.

About CBD

What are Cannabinoids?

Cannabinoids are compounds found in different varieties of Cannabis plants including industrial hemp. Over 1200 unique chemical compounds have already been identified in this wonderful plant. Hundreds of them are terpenoids. Terpenoids are compounds that give fruits, flowers, and herbs their characteristic aromas, flavors, and other properties beneficial for your health. Cannabinoids are a sub-class of terpenoids.

There are over 144 cannabinoids that can be found in different varieties of hemp and cannabis. They have many beneficial effects on the human body due to their ability to interact with endocannabinoid receptors in the human body.

What is CBD oil?

CBD hemp oil is extracted from industrial hemp biomass. CBD oil contains significant amounts of cannabidiol (CBD). The supercritical CO2 extraction is the most common extraction process that preserves in the extract also all other cannabinoids, terpenes, flavonoids and nutrients from the plant.

What is Cannabidiol (CBD)?

Cannabidiol (CBD) is the primary cannabinoid in industrial hemp (Cannabis sativa L.). In recent years there is increasing interest in the therapeutic potential of CBD. CBD is a cannabinoid which causes no psychotropic effects, and even in long-term uses does not cause significant side effects.

What is Endocannabinoid System (ECS)?

The endocannabinoid system (ECS), named after the plant that led to its discovery, is a group of endogenous cannabinoids and corresponding endocannabinoid receptors located in the brain and throughout the central and peripheral nervous systems and organs of humans and many animals. It is a »command and control« set of biochemical communication between endocannabinoids produced naturally by the human body and the receptors which are involved in processes such as thinking, memory, coordination, pleasure and time perception. In addition to endocannabinoids, also phytocannabinoids, the cannabinoids that derive from a plant, can interact with the endocannabinoid system, which results in a number of beneficial effects on the human body.

Do I get high from PharmaHemp CBD oil drops?

CBD is a non-psychoactive cannabinoid, meaning that you cannot get “high” or intoxicated by consuming CBD oil drops, as well as any other raw natural product deriving from industrial hemp plants for that matter.
Our CBD products are all made from industrial hemp, which only contains trace amounts of THC (less than 0.2%), so there is no psychoactive effect deriving from taking Pharmahemp products.

What is CO2 extraction?

CO2 extraction is an extraction process that uses carbon dioxide (CO2) to extract phytochemicals (such as cannabinoids, terpenes, flavonoids, etc.) from a plant. CO2 at certain temperatures and pressures acts like a solvent. It is one of the most expensive extraction methods, however, it is widely used due to the high effectiveness, safety and environmentally-friendly approach of processing plant materials.

What is CBG?

Cannabigerol, also known as CBG is the cannabinoid from which other cannabinoids found in the plant are produced. This is why you may hear CBG be referred to as the “parent” molecule in plants.  It is gaining popularity lately due to its potential benefits on the human body.

Why should I decide on CBG oil drops?

Along with other cannabinoids that are present in smaller amounts, CBG OIL DROPS are the perfect choice for the care of dry skin as well as to protect you and your skin from environmental and other stress-related effects on your body.

What does “full spectrum” mean?

Full spectrum extract means that a product contains extract with CBD and a wide range of other cannabinoids that are naturally occurring in the cannabis plant. Full spectrum CBD products are typically high in CBD, with lower amounts of minor cannabinoids, and only traces of THC. Full spectrum products are considered more effective than products that contain only CBD isolate.

Can CBD be used for pets?

CBD-based products may help improve your dog’s quality of life, and also other pets’ lives.

How does a full spectrum hemp extract look like?

Our full spectrum CBD oil line is made with full-spectrum hemp extracts.
Full spectrum hemp extract contains all of the phytochemicals naturally found in the hemp plant — this includes CBD as well as other trace cannabinoids and terpenes. These additional cannabinoids, terpenes, and other phytochemicals give the oil a dark color, earthy flavor, and adds some bitterness.

Why does product sometimes vary from order to order?

As with any natural-deriving products, there can be a slight variation in color, scent, or flavor profile from one series of a product to another (or from batch to batch). Regardless, CBD content of each of our Pharmahemp products is standardized during the production process and continuously checked in our Quality Control laboratory, Pharmahemp Laboratories.

If you feel that your product is outside of this normal variance, you can contact our Customer Service team and we would be more than glad to help you with answers to any of your questions.

What is hemp extract?

Hemp extract refers to the oily viscous liquid which is obtained from hemp biomass by various extraction processes in order to concentrate many beneficial compounds found in Cannabis plants. The most common methods of extraction are supercritical CO2 and ethanol extraction.

What are terpenes?

Terpenes are a class of volatile hydrocarbon compounds produced in the cannabis plant. Terpenes are compounds that give cannabis its distinct aromas and smell and have been utilized by humans for millennia in aromatherapy. Terpenes are recognized as safe for human consumption by the Food and Drug Association and are used in a wide variety of food and cosmetic products.

What is CBD isolate?

CBD isolate is a pure, crystalline powder, containing only CBD molecule, which is isolated from cannabis/hemp. All other compounds present in biomass such as oils, chlorophyll, terpenes, other cannabinoids are removed during the processing.

What is an »entourage effect«?

The »entourage effect« is a desirable effect of products that contain a full spectrum extracts as it is known that CBD in combination with other natural compounds found in cannabis is more efficient than when used alone. Scientists also like to use the term “synergistic effect of several components” which means similar – more compounds have a more potent effect when used together if compared to the sum of effects by using the individual compound.

What are the benefits of CBD in skincare?

CBD-infused skincare products have the potential to assist you in keeping your skin moisturized, protected against the harmful effects of UV radiation. CBD’s antioxidant properties help to visibly reduce skin dullness, fine lines, and wrinkles. CBD is also effective in exfoliating and cleansing of the pores, reducing breakouts and redness of your skin.

What are benefits of CBD-powered personal care products?

CBD-powered personal care products deliver targeted relief and systemic support to a healthy body.   Our Dr. Kent CBD skincare line combines traditional wisdom, carefully selected herbal blends, and premium CBD extracts. The products provide an immediate and pleasant sensation of cooling and subsequent warming, which relieves the unpleasant feeling at the location of the application due to the action of carefully selected ingredients.